English-Speaking Customer Support Specialist

TechThai Solutions is hiring a customer support specialist to handle our international clients and English-language support tickets. **Responsibilities:** - Respond to customer enquiries via email, chat, and phone (English primary) - Log and track issues in Zendesk CRM - Escalate complex issues to the technical team - Maintain the help centre knowledge base **Requirements:** - Fluent written and spoken English (IELTS 6.5 or equivalent) - 2+ years customer support experience - Familiar with CRM tools (Zendesk, Intercom, or similar) - Positive attitude and problem-solving mindset **Benefits:** - Remote-friendly after 3-month probation - Health and dental insurance - Annual training budget